JEN Singapore Orchardgateway by Shangri-La

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About the hotel

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

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Popularity

8.8

Very good

General

10966

Tripadvisor 9/10

3291

Booking 8.7/10

6769

Expedia 8.8/10

906

Main services

Dining Area

Express Check-in/Check-out

Safe

Adapted for disabled

Swimming Pool

Breakfast

First aid kit

Fax

Sun terrace

Internet access

Air conditioned

Restaurant

Vending Machine(snacks)

Luggage room

Babysitting service

Room service

Car hire

Housekeeping

Laundry service

Vending Machines

Fitness

Wi-fi

Non-smoking rooms

Special dietary options

Contactless check-in/out

Elevator

Meeting room

Family rooms

Currency exchange facilities

Parking

Snack bar

* Some services may carry an extra charge.

Guest reviews

8.8/10 Very good

Cleanliness9.2/10

Staff and Service9/10

Amenities8.8/10

Property conditions and facilities9/10

10 / 10

Perfecr for Family

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15 Apr 2025

8 / 10

CHRISTOPHER

The hotel room is spacious and the staff was very welcoming and friendly.

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15 Apr 2025

10 / 10

Joseph Ablola

Property is easily accessible. It is surrounded by shopping and dining places. The staff are also friendly and helpful. One of the best value propositions if you are staying in Singapore.

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10 Apr 2025

10 / 10

Neville Claude

Overall excellent. Minor issues, bed pillows were less than comfortable. We enjoyed the Club facility, again excellent but could improve with additional gluten free food and less deep foods.

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8 Apr 2025

Information about the area

Singapore, Singapore

Singapore is a city-state and the tiniest nation in Southeast Asia. It boasts the highest standard of living in Asia and is renowned for its immaculate cleanliness, efficiency, regulation, and modernity. The city presents a fascinating blend of old and new cultures, juxtaposing the skyscrapers of the Business District with a unique fusion of ancient cultures in some of its neighborhoods. Singapore is one of the most eco-friendly cities to the extent that it's often referred to as the Garden City. Among its main attractions are the Botanic Gardens, which feature the exquisite Orchid garden that is beautifully landscaped and home to a wide variety of orchids. The Merlion, situated at Merlion Park in the Central Business District, is arguably Singapore's most iconic landmark. There are intriguing ethnic neighborhoods such as Little India, Arab Street, Chinatown, and Geylang that are certainly worth a visit if you're keen to immerse yourself in authentic Singaporean culture. Other attractions include world-class museums, vibrant colorful shops, Marina Bay, and lush parks. In addition to shopping, Singapore offers fantastic food. With its diverse ethnic population, Singapore has crafted a delightful blend of flavors and textures in its cuisine. Singapore is one of the most dynamic and contemporary cities in Asia. With its tropical climate, delectable food, excellent shopping, and lively nightlife, it has established itself as a top destination in its own right.

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What’s nearby

Singapore Flyer - 2.49 km
Gardens by the bay - 2.54 km
Singapore Flyer - 2.73 km
ArtScience Museum - 3 km
Suntec Singapore Convention & Exhibition Centre - 3.08 km
Sands Expo & Convention Centre - 3.24 km

Getting around

marina south pier, sg - 4.3 km
singapore, marina south harbour, sg - 4.25 km
marina south, marina south pier, sg - 4.25 km
singapore, marina bay cruise center, sg - 4.52 km
(SIN) Singapore, Changi Intl, SG - 18.12 km
tanah merah, tanah merah harbour, sg - 16.61 km
(XSP) Singapore, Seletar, SG - 13.33 km

About accommodation

Parking

Free parking
Parking
Parking on site

General

Air conditioning
Family rooms
Elevator
Safe
Non-smoking rooms
Facilities for disabled guests
Wifi in all areas

Activities

Fitness center
Happy hour

Services

Fax/Photocopying
Room service
Dry cleaning
Packed lunches
Daily housekeeping
Meeting/Banquet facilities
Babysitting/Child services
Baggage storage
Car rental
Express check-in/out
Concierge
24-hour front desk
Vending machine (snacks)
Vending machine (drinks)
Currency exchange
Private check-in/out
Laundry

Safety features

Thermometers for guests provided by property
Face masks for guests available
Hand sanitizer in guest accommodation and common areas
Staff follow all safety protocols as directed by local authorities
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Process in place to check health of guests

Pool and Spa

Pool bar
Pool with view
Swimming pool

Physical distancing

Physical distancing rules followed
Screens or physical barriers between staff and guests in appropriate areas
Contactless check-in/out
Cashless payment available

Food & Drink

Snack bar
Restaurant
Breakfast in the room
Special diet meals (on request)

Cleanliness & disinfection

Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Linens, towels, and laundry washed in accordance with local authority guidelines
Guest accommodation disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Delivered food covered securely
Physical distancing in dining areas
Breakfast to-go containers

Internet

Internet
Wifi
Free Wifi

Outdoors

Outdoor pool
Sun deck
Outdoor pool (year-round)

Languages

English
日本語
Malay
中文
English

About the rooms

The accommodation has 488 rooms:

General

Air conditioning
Ironing facilities
Carpeted
Safe
Iron
Smoke Alarm
Key card access
Interconnecting room(s) available

Services

Wake-up service
Wake-up service/Alarm clock

Room Amenities

Sofa bed
Clothes rack

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Guest bathroom
Bathtub or shower
Toilet paper
Bathrobe
Slippers
Shower
Towels
Walk-in shower
Private bathroom
Toothbrush

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Food & Drink

Tea/Coffee maker
Bottle of water

Exclusive services

Complimentary snacks and drinks in the executive lounge all day
Complimentary breakfast in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Complimentary afternoon snacks and drinks in the executive lounge
Private check-in/out in the executive lounge
Free gym access
Complimentary access to conference room/business areas
Free newspapers and magazines in the executive lounge

Kitchen

Coffee machine
Electric kettle

View

City view
View

Living Area

Sofa
Desk
Sitting area

Bedroom

Linens
Alarm clock
Childrens' cribs
Wardrobe or closet

Layout

Window

Accessibility

Accessible by elevator
Upper floors accessible by elevator

Pool and Spa

Pool towels

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Makan@Jen

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Important information

Please note that the swimming pool's operating hours are from 06:00 to 23:00.