JEN Singapore Orchardgateway by Shangri-La

Favourite Share

Enlarge map

56 more pictures

About the hotel

With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Read more

Read less

Popularity

8.8

Very good

General

11121

Tripadvisor 9/10

3291

Booking 8.7/10

6931

Expedia 8.8/10

899

Main services

Dining Area

Express Check-in/Check-out

Safe

Adapted for disabled

Swimming Pool

Breakfast

First aid kit

Fax

Sun terrace

Internet access

Air conditioned

Restaurant

Vending Machine(snacks)

Luggage room

Babysitting service

Room service

Car hire

Housekeeping

Laundry service

Vending Machines

Fitness

Internet

Non-smoking rooms

Special dietary options

Contactless check-in/out

Elevator

Family rooms

Meeting room

Currency exchange facilities

Parking

Snack bar

* Some services may carry an extra charge.

Guest reviews

8.8/10 Very good

Cleanliness9.2/10

Staff and Service9/10

Amenities8.8/10

Property conditions and facilities9/10

10 / 10

Kaori

We booked a room with one king-size bed, but there was also a small single bed added, so the four of us could stay comfortably. The receptionist was very kind, which was great. The place was clean everywhere. However, when I requested an extra face towel, a Chinese staff member brought me a bath towel instead. I told her that I had asked for a face towel, but she replied, “I don’t understand English, only Chinese.” But she didn’t seem rude, so it didn’t bother me.

Read more

Read less

20 Mar 2025

10 / 10

Rossano

Elegant, very clean, great services

Read more

Read less

17 Mar 2025

10 / 10

Sean

Good standard 4 star. Breakfast very good, but very busy which the team managed well. Shops galore around the brought. Subway directly below the hotel, well connected. 1-2mile walk to the centre. Nice room, clean and bright.

Read more

Read less

7 Mar 2025

10 / 10

Carol

Easy access to the hotel from the MYR/Bis network. All staff really helpful with Lounge access being a real plus.

Read more

Read less

5 Mar 2025

Information about the area

Singapore, Singapore

Singapore is a city-state and the tiniest country in Southeast Asia. Singapore boasts the highest standard of living in Asia and is a spotlessly clean, efficient, regulated, modern city. The city has an intriguing blend of old and new cultures, merging the skyscrapers of the Business District with a very interesting mix of ancient cultures in some of its districts. Singapore is one of the greenest cities to such an extent that the city is known as the Garden City. One of the main attractions are the Botanic Gardens, which includes the superb Orchid garden that is beautifully landscaped and has a great variety of orchids. The Merlion is probably Singapore's most famous landmark. This Merlion structure is located at Merlion Park, which is situated in the Central Business District. There are some captivating ethnic areas such as Little India, Arab Street, Chinatown and Geylang. These areas are definitely worth a visit if you want to experience some authentic Singaporean culture. Other attractions include world class museums, stunning colourful shops, Marina bay and lush parks. In addition to the shopping, Singapore has fantastic food. Being home to various ethnic groups, Singapore has created a wonderful mix of flavours and textures in their cuisine. Singapore is one of the most vibrant and modern cities in Asia with a tropical climate, with delicious food, excellent shopping and a vibrant night-life scene it has become one top destination in its own right.

Read more

Read less

What’s nearby

Gardens by the bay - 5.5 km
Singapore Flyer - 5.57 km
Singapore Flyer - 5.82 km
ArtScience Museum - 6.04 km
Sands Expo & Convention Centre - 6.2 km
Suntec Singapore Convention & Exhibition Centre - 6.21 km

Getting around

marina south pier, sg - 4.3 km
singapore, marina south harbour, sg - 4.25 km
marina south, marina south pier, sg - 4.25 km
singapore, marina bay cruise center, sg - 4.52 km
(SIN) Singapore, Changi Intl, SG - 18.12 km
tanah merah, tanah merah harbour, sg - 16.61 km
(XSP) Singapore, Seletar, SG - 13.33 km

About accommodation

Parking

Free parking
Parking
Parking on site

General

Air conditioning
Safety deposit box
Family rooms
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Activities

Happy hour
Fitness centre

Services

Room service
Express check-in/check-out
Car hire
Private check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Dry cleaning
Packed lunches
Daily housekeeping
Fax/photocopying
24-hour front desk
Babysitting/child services
Vending machine (snacks)
Vending machine (drinks)
Currency exchange
Laundry

Safety features

First aid kit available
Thermometers for guests provided by property
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Pool and wellness

Pool bar
Pool with view
Swimming Pool
Swimming pool

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Breakfast in the room
Special diet menus (on request)

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Sun terrace
Outdoor pool (all year)

Languages

English
日本語
Malay
中文
English

About the rooms

The accommodation has 488 rooms:

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Safety deposit box
Carpeted
Iron
Key card access
Smoke alarm

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Sofa bed
Clothes rack

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Additional toilet
Toilet paper
Bath or shower
Bathrobe
Slippers
Shower
Towels
Walk-in shower
Private bathroom
Toothbrush

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Food & Drink

Tea/Coffee maker
Bottle of water

Exclusive services

Complimentary breakfast in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Private check-in and check-out in the executive lounge
Complimentary access to conference room/business areas
Free newspapers and magazines in the executive lounge
Complimentary snacks and drinks in the executive lounge entire day

Kitchen

Coffee machine
Electric kettle

View

City view
View

Living Area

Sofa
Seating Area
Desk

Bedroom

Alarm clock
Linen
Cots
Wardrobe or closet

Layout

Window

Accessibility

Accessible by lift
Upper floors accessible by elevator

Pool and wellness

Pool towels

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Cost

Free

Restaurants

Makan@Jen

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Important information

Please note that the swimming pool's operating hours are from 06:00 to 23:00.