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Tulum
Motto by Hilton Tulum
Reserve rooms

About the property

In Tulum (Zama). Make yourself at home in one of the 115 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Treat yourself with massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

Enjoy international cuisine at Bistro Coba, one of the hotel's many dining establishments, which include 4 restaurants and 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee. Children aged 5 and younger eat free breakfast.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Reviews

8.2
Very good
General
1325
brand
Booking 8.2/10
1121
brand
Expedia 8.4/10
204

Main services

Vegetarian meal
Full board
Spa & Wellness Centre
Beach hotels
Hotel safe
BBQ Facilities
Reception
Wheelchair-accessible
Shop
Swimming Pool
Breakfast
Tea and coffee making facilities
Terrace
Bikes Available
Restaurant
Jet ski
Picnic
Water dispenser
Luggage room
Diving
Garden
24-hour reception
Ecotours
boat
Bar
Toiletries
TV lounge
Fitness
Free Internet
Non-smoking establishment
Service Animal allowed
Surfing
Coworking space
Pets allowed
Elevator
Sun loungers
Accessible parking
ISO 50001 – Energy management
Snorkeling
Motorcycle rental
Snacks
Kayak
Microwave

* Some services may carry an extra charge.

Guest reviews

8.4/10 Very good
Cleanliness9.2/10
Staff and Service8.6/10
Amenities8.2/10
Property conditions and facilities8.8/10

2 / 10

Sanaz
Rooms resemble hostels and don’t look anything like the photo. It’s extremely small. There is no closet to hang your clothes. Music was playing very loud everyday till 3am in the area facing the outside bar. It was hard to sleep. The floor was very dirty and felt like walking on the street. Queen bed seems more like a full size in person. Too many light switches all over the room which isn’t efficient. They weren’t able to provide an iron and table for ironing clothes. Our room had ants.
22 Apr 2025

10 / 10

Portia
The property was clean. The staff was beyond amazing! The rooms were a bit on the small end but cozy. The rooftop was beautiful and the food and drinks were great! The food trucks downstairs and live DJ and bar was an added bonus! Not to mention the cute small shops and cafe. I would give this property a 10 out of 10!
21 Apr 2025

10 / 10

April
As a solo traveler, my stay at Motto was genuinely enjoyable. The location is incredibly convenient—everything you need is within walking distance, and the beach is only about one to two miles away. If you're up for it, bikes are available to rent, or you can easily catch a cab. Although the hotel doesn’t offer a dedicated shuttle service, the staff can arrange reliable transportation for you as needed. What really stood out was the exceptional customer service. The staff was consistently friendly, welcoming, and accommodating. I changed rooms twice to find the ideal location within the hotel, and they handled each request with professionalism and patience. There are also plenty of dining options nearby, which is perfect for food lovers or anyone who enjoys exploring local cuisine. Overall, this was a great experience, and I’d definitely consider staying here again.
20 Apr 2025

10 / 10

Jermecia
Property was beautiful n resourceful. My only issue was the scented tissue in the restrooms was offputting.
15 Apr 2025

Information about the area

Tulum, Mexico

With a stay at Motto by Hilton Tulum, you'll be centrally located in Tulum, steps from Hunab Lifestyle Center and Jaguar Park. This luxury hotel is 2.2 mi (3.5 km) from Las Palmas Public Beach and 2.5 mi (4 km) from Tulum Mayan Ruins.

Tulum is the largest community in the municipality of Tulum, Quintana Roo, Mexico. It is located on the Caribbean coast of the state, near the site of the archaeological ruins of Tulum. MAIN TOURIST ATTRACTIONS •Tulum archaeological site •Muyil archaeological site •Cenotes •Sian Ka'an Biosphere. The reserve features acres upon acres of pristine mangrove swamp and wetlands. •Coba ruins. They feature "el castillo" the tallest of the Mayan ruins that juts up above the treetops in the jungle. You can still climb el castillo in Coba and the sight from the top is spectacular. •Tulum Ruins. It is the biggest ancient building that is standing on the Riviera Maya shore.

What’s nearby

  • Hunab Lifestyle Center - 0.1 km / 0.1 mi
  • Jaguar Park - 0.1 km / 0.1 mi
  • Tulum National Park - 2 km / 1.3 mi
  • Dos Aguas Park - 2.1 km / 1.3 mi
  • Tulum Tower - 2.5 km / 1.6 mi
  • Hospital de Tulum - 2.6 km / 1.6 mi

Getting around

  • tulum, mayan train station tulum, mx - 6.24 km
  • (TQO) Tulum, Tulum, MX - 22.24 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 111.01 km
  • cancun, ultramar harbour, mx - 127.68 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Soundproof rooms
  • Allergy-free room
  • Non-smoking throughout
  • Designated smoking area
  • Minimarket on site
  • Pets allowed
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Spa/wellness packages
  • Fitness/spa locker rooms
  • Happy hour
  • Live sport events (broadcast)
  • Personal trainer
  • Fitness classes
  • Spa lounge/relaxation area
  • Yoga classes
  • Fitness centre
  • Spa and wellness centre
  • Temporary art galleries
  • Fitness

Services

  • Barber/beauty shop
  • Express check-in/check-out
  • Private check-in/check-out
  • Luggage storage
  • Concierge service
  • Dry cleaning
  • Tour desk
  • Packed lunches
  • Daily housekeeping
  • Pet basket
  • Pet bowls
  • 24-hour front desk
  • Trouser press
  • Laundry

Safety features

  • First aid kit available
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas

Physical distancing

  • Physical distancing rules followed

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Kid meals
  • Wine/champagne
  • Coffee house on site
  • Special diet menus (on request)

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture

Parking

  • Parking garage
  • Free parking
  • Electric vehicle charging station
  • Parking
  • Private parking
  • Accessible parking
  • Parking on site

Accessibility

  • Visual aids: Braille
  • Wheelchair accessible
  • Toilet with grab rails

Pool and wellness

  • Pool bar
  • Rooftop pool
  • Pool with view
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Infinity pool

Reception services

  • Invoice provided

Entertainment and family services

  • Board games/puzzles

Languages

  • English
  • Español

About the rooms

The accommodation has 108 rooms:

Bedroom

  • Alarm clock
  • Linen

General

  • Air conditioning
  • Interconnected room(s) available
  • Ironing facilities
  • Trash cans
  • Safety deposit box
  • Key access
  • Privacy curtain
  • Heating
  • Iron
  • Key card access
  • Smoke alarm

Accessibility

  • Roll-in shower
  • Hearing accessible
  • Lowered sink
  • Accessible by lift
  • Entire unit wheelchair accessible
  • Entire unit located on ground floor
  • Adapted bath
  • Shower chair
  • Toilet with grab rails
  • Upper floors accessible by elevator

Services

  • Wake-up service

Room Amenities

  • Socket near the bed
  • Sofa bed
  • Clothes rack
  • Non-feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Toilet
  • Shower
  • Towels
  • Walk-in shower
  • Private bathroom
  • Additional bathroom

Media & Technology

  • TV
  • Telephone
  • Radio
  • Cable channels
  • Flat-screen TV

Internet

  • Internet facilities

Kitchen

  • Refrigerator

View

  • Garden view
  • Inner courtyard view

Living Area

  • Seating Area
  • Desk
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

Bistro Coba

  • Access for guests and visitors
  • No reservation required

Rooftop Bar

  • Access for guests and visitors
  • No reservation required

Alma Verde

  • Access for guests and visitors
  • No reservation required

Bella Roma

  • Access for guests and visitors
  • No reservation required

Campanella Cremerie

  • Access for guests and visitors
  • No reservation required

Ancestral Jungle Bar

  • Access for guests and visitors
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Maximum number of pets per room 2 Pet max weight (per pet) in lb is 22 Pet max weight (per pet) in kg is 10 Service animals are allowed Pets cannot be left unattended Service animals are exempt from fees/restrictions Only dogs are allowed Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional fees

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.