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About the hotel
Popularity



Main services
* Some services may carry an extra charge.
Guest reviews
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Information about the area
Playa del Carmen, MéxicoWith a stay at Hotel MX portal maya, you'll be centrally located in Playa del Carmen, steps from Quinta Alegría Shopping Mall and Quinta Avenida. This hotel is 0.4 mi (0.6 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.
What’s nearby
- Quinta Alegría Shopping Mall - 0.1 km / 0.1 mi
- Quinta Avenida - 0.2 km / 0.1 mi
- Calle 12 - 0.3 km / 0.2 mi
- Calle Corazón - 0.3 km / 0.2 mi
- Nuestra Senora del Carmen Catholic Church - 0.3 km / 0.2 mi
- 3D Museum of Wonders - 0.4 km / 0.3 mi
Getting around
- (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 1.4 km
- playa del carmen, playa del carmen harbour, mx - 0.69 km
- playa del carmen, mayan train station playa del carmen, mx - 7.2 km
- cozumel, cozumel muelle fiscal, mx - 18.22 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 50.26 km
- (CZM) Cozumel, Cozumel Intl, MX - 19.35 km
About accommodation
General
- Air conditioning
- Family rooms
- Designated smoking area
- Safe
- Smoke-free property
- Pet friendly
- Non-smoking rooms
- Wifi in all areas
Safety & security
- Fire extinguishers
- 24-hour security
- CCTV in common areas
- Key card access
- CCTV outside property
Services
- Concierge
- 24-hour front desk
- Daily housekeeping
Safety features
- Hand sanitizer in guest accommodation and common areas
- Staff follow all safety protocols as directed by local authorities
- First aid kits available
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Process in place to check health of guests
Physical distancing
- Physical distancing rules followed
- Screens or physical barriers between staff and guests in appropriate areas
- Contactless check-in/out
- Cashless payment available
Food & Drink
- Restaurant
- Bar
- Wine/Champagne
Cleanliness & disinfection
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guest accommodation disinfected between stays
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- All plates, cutlery, glasses, and other tableware sanitized
- Physical distancing in dining areas
Internet
- Internet
- Wifi
- Free Wifi
Outdoors
- Outdoor pool
- Terrace
- Outdoor pool (year-round)
Parking
- Free parking
- Parking
- Street parking
Pool and Spa
- Swimming pool
Front Desk Services
- Invoice provided
Languages
- English
- Español
About the rooms
The accommodation has 40 rooms:
Bedroom
- Wardrobe or closet
General
- Air conditioning
- Trash cans
- Key card access
Layout
- Window
Accessibility
- Upper floors accessible by stairs only
Room Amenities
- Sofa bed
- Socket near the bed
- Clothes rack
- Non-feather pillow
Pool and Spa
- Pool towels
Bathroom
- Bathtub or shower
- Body soap
- Free toiletries
- Conditioner
- Toilet paper
- Shampoo
- Hairdryer
- Toilet
- Shower
- Towels
- Bathtub
- Private bathroom
Media & Technology
- Cable channels
- Flat-screen TV
Kitchen
- Cleaning products
- Dryer
Outdoors
- Terrace
View
- City view
- View
About the pools
The accommodation has 1 pool:
Location
OutdoorAccess
Adults onlyCost
FreeRestaurants
La Ceiba Buffet & Bar
- Access for guests and visitors
- Reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PublicLocation
NearbyReservation
Reservation not possibleCost
- Free
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00 to 00:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Maximum number of pets per room 1 Pet max weight (per pet) in lb is 22 Pet max weight (per pet) in kg is 10 Service animals are allowed Pets cannot be left unattended Service animals are exempt from fees/restrictions Only dogs are allowed Pets allowedChildren
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Special check-in instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 2.71 per accommodation, per night
- Destination fee: USD 2 per person, per night. This fee does not apply to children under 11 years of age.
We have included all charges provided to us by the property.
Optional fees
- Fee for buffet breakfast: approximately USD 8 to 20 for adults, and USD 5 to 20 for children
- Pet deposit: USD 25 per stay
- Pet fee: USD 13 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.