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Playa del Carmen
Hotel MX portal maya
Reserve rooms
Hotel MX portal maya

About the hotel

Well situated in Playa del Carmen, Hotel MX portal maya provides air-conditioned rooms, an outdoor swimming pool, free WiFi and a terrace. Each room at the 4-star hotel has city views, and guests can enjoy access to a restaurant and to a bar. The property is non-smoking throughout and is located a 6-minute walk from Playa del Carmen Beach. At the hotel, rooms are equipped with a closet. The private bathroom is equipped with a shower and free toiletries. At Hotel MX portal maya, all rooms have a flat-screen TV with cable channels. Guests at the accommodation can enjoy a buffet breakfast. Languages spoken at the 24-hour front desk include English and Spanish. ADO International Bus Station is a 12-minute walk from Hotel MX portal maya, while Playa del Carmen Maritime Terminal is 0.8 miles away. Cozumel International Airport is 22 miles from the property.

Popularity

7.8
Good
General
867
brand
Tripadvisor 8/10
262
brand
Booking 7.7/10
485
brand
Expedia 7.6/10
120

Main services

Housekeeping
TV lounge
Internet
Non-smoking rooms
Dining Area
Smoking area
Safe
Pets allowed
Contactless check-in/out
Swimming Pool
Family rooms
First aid kit
Terrace
Internet access
Air conditioned
Fire extinguisher
Restaurant
Parking
24-hour reception
24-hour security
Bar
Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

7.6/10 Good
Cleanliness7.8/10
Staff and Service7.8/10
Amenities7.8/10
Property conditions and facilities7.6/10
Location8/10
Neighborhood7.8/10

10 / 10

Jazmin
Very nice place
25 Jul 2024

10 / 10

Katrina
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
13 May 2024

8 / 10

Jeffrey
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
14 Mar 2024

8 / 10

Elizabeth
No fridge
28 Feb 2024

Information about the area

Playa del Carmen, México

With a stay at Hotel MX portal maya, you'll be centrally located in Playa del Carmen, steps from Quinta Alegría Shopping Mall and Quinta Avenida. This hotel is 0.4 mi (0.6 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Playa del Carmen was originally a small fishing village south of Cancun, but in recent years it has transformed into a bustling tourist resort. It is one of the most vibrant and diverse towns on the Mayan Riviera. Playa del Carmen offers warm tropical breezes, world-class cuisine, vibrant nightlife, amazing ruins, endless beaches, incredible snorkeling, wonderful parks, friendly locals, and so much more. It can be as relaxed or as wild as you want it to be. Playa del Carmen is an excellent base for exploring all the interesting places on the Mayan Riviera and the Yucatan Peninsula. The island of Cozumel, which offers some of the best snorkeling and scuba diving in the world, is just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Despite being a tourist destination, Playa del Carmen is captivating and picturesque, filled with quaint Mexican shops and restaurants. This small city has so much to offer if you want it.

What’s nearby

  • Quinta Alegría Shopping Mall - 0.1 km / 0.1 mi
  • Quinta Avenida - 0.2 km / 0.1 mi
  • Calle 12 - 0.3 km / 0.2 mi
  • Calle Corazón - 0.3 km / 0.2 mi
  • Nuestra Senora del Carmen Catholic Church - 0.3 km / 0.2 mi
  • 3D Museum of Wonders - 0.4 km / 0.3 mi

Getting around

  • (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 1.4 km
  • playa del carmen, playa del carmen harbour, mx - 0.69 km
  • playa del carmen, mayan train station playa del carmen, mx - 7.2 km
  • cozumel, cozumel muelle fiscal, mx - 18.22 km
  • (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 50.26 km
  • (CZM) Cozumel, Cozumel Intl, MX - 19.35 km

About accommodation

General

  • Air conditioning
  • Family rooms
  • Designated smoking area
  • Safe
  • Smoke-free property
  • Pet friendly
  • Non-smoking rooms
  • Wifi in all areas

Safety & security

  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • Key card access
  • CCTV outside property

Services

  • Concierge
  • 24-hour front desk
  • Daily housekeeping

Safety features

  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Process in place to check health of guests

Physical distancing

  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Cashless payment available

Food & Drink

  • Restaurant
  • Bar
  • Wine/Champagne

Cleanliness & disinfection

  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas

Internet

  • Internet
  • Wifi
  • Free Wifi

Outdoors

  • Outdoor pool
  • Terrace
  • Outdoor pool (year-round)

Parking

  • Free parking
  • Parking
  • Street parking

Pool and Spa

  • Swimming pool

Front Desk Services

  • Invoice provided

Languages

  • English
  • Español

About the rooms

The accommodation has 40 rooms:

Bedroom

  • Wardrobe or closet

General

  • Air conditioning
  • Trash cans
  • Key card access

Layout

  • Window

Accessibility

  • Upper floors accessible by stairs only

Room Amenities

  • Sofa bed
  • Socket near the bed
  • Clothes rack
  • Non-feather pillow

Pool and Spa

  • Pool towels

Bathroom

  • Bathtub or shower
  • Body soap
  • Free toiletries
  • Conditioner
  • Toilet paper
  • Shampoo
  • Hairdryer
  • Toilet
  • Shower
  • Towels
  • Bathtub
  • Private bathroom

Media & Technology

  • Cable channels
  • Flat-screen TV

Kitchen

  • Cleaning products
  • Dryer

Outdoors

  • Terrace

View

  • City view
  • View
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

La Ceiba Buffet & Bar

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

Nearby

Reservation

Reservation not possible

Cost

  • Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00 to 00:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Maximum number of pets per room 1 Pet max weight (per pet) in lb is 22 Pet max weight (per pet) in kg is 10 Service animals are allowed Pets cannot be left unattended Service animals are exempt from fees/restrictions Only dogs are allowed Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.71 per accommodation, per night
  • Destination fee: USD 2 per person, per night. This fee does not apply to children under 11 years of age.

We have included all charges provided to us by the property.

Optional fees

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults, and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.